The time taken for delivery usually depends on the country or location you selected. Please allow up to 14 days after placing your order with completed payment and receiving email confirmation. If you have already placed an order, kindly check “MY ACCOUNT” as tracking number is provided.

However, some of our product is pre-order item. Please ensure that you have read the product description carefully before placing an order as expected date of finished product will be advised there.

Cancellation is not allowed under any circumstances.

Please ensure you have the right address prior to committing to your order. A refused shipment will be treated as a return and any return costs will be deducted from your refund. The shipping fee is charged only for one time shipment. Molly Factory shall not be liable for next shipment charges due to wrong information provided by customer or re-delivery after customer is unavailable to take delivery in the first delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We accept the following payment methods through our website; VISA, Mastercard, Alipay, WeChat Pay.

Please be noted that Thai resident can do money transfer within 2 hours after placing your order on our website, otherwise, your order will be automatically cancelled.

Thank you so much for shopping at Molly Factory! The security and privacy of the information of our customers is one of our highest priorities.

Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone.

To access, update, or change your personal information, log into “MY ACCOUNT” and modify your information.

Products sold are not refundable unless you received an incorrect item(s) or any defective item(s). To be eligible for a return and subsequently a refund, your item must be unused and in its original condition, with original tags and/or packaging intact.

Please note that “incorrect item” does not include subjective reasons such as the product not being up to your expectations and/or a change of mind. Therefore, we cannot accept returns because you do not want the product anymore.

If the item(s) is defective, we will accept a return on the item within THREE (3) DAYS of product delivery. Any late response will not be accepted. We will track the date you received your order. Delivery charges are strictly non-refundable.

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment.

Occasionally, we may amend this Return Policy without any prior notice. We advise our customers to review the Return Policy periodically to be updated of any changes. By your continued use of our site and services, you consent to this Return Policy and any changes that may be made from time to time.

Any defective item(s) can be exchanged for a replacement of the same item, if you send us the request within THREE (3) days of receiving your order. If the item is no longer available, we will issue a refund in accordance with our Return and Refund Policy.

Please make a claim via our email within THREE (3) days of product delivery, if you wish to return or exchange your item. We will need the following details if the item is allegedly damaged/defective:

(a) Please explain what is damaged / defective;

(b) A photo of the defective item / damage to the item;

(c) A photo of the outer box with the shipping label intact.

We will then process your claim and respond to you via email within 7 days upon receipt of your claim.

Unfortunately, we are not able to cancel orders. Please only place an order (or pre-order) when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind.